Non functional dataplane down brdagent exiting. This can be verified using ' less mp-log brdagent. 0. 6 didn't solve it RMA didn't solve it Apr 28, 2022 · Group 1: Mode: Active-Active Local Information: Mode: Active-Active State: active-primary (last 1 hours) Last non-functional state reason: Dataplane down: brdagent exiting Peer Information: Connection status: down Connection down reason: HA1 link went down Last non-functional state reason: Dataplane down: user triggered Nov 8, 2017 · In all of my experiences high dataplane CPU issues have been bug related. May 29, 2019 · Solved: Hi guys , I made an HA configuration test but passive node is showing me as Non-functional (Link down). 5 release. Mar 5, 2021 · The all_task process crashed many times accompanied with dataplane restarts An HA firewall can be in one of the following states: Jun 16, 2014 · This time dataplane didn't restart and was down causing the device to be in non-functional state until you rebooted the device next day 2014/06/15 17:07:30 info ha state-c 0 HA Group 30: Moved from state Initial to state Passive PAN-OS® 11. 12 addressed issues. We recommend using cgroups to do container-loc Jun 17, 2014 · Device became active after the restart of dataplane and again detected the internal path monitoring failure and triggered the data-plane restart . 11. The problem is caused by scalability problem on edge firewall/NAT. The dataplane fails to initialize, causing network traffic to stop. Sep 9, 2024 · Hello Friends, One of our customer is facing an issue with the data plane which is getting rebooted due to non functional data plane I - 597337 Nov 22, 2019 · brdagent. Jul 11, 2018 · A friend at another company warned me today of a major issue with 8. Usefull logs for comimit failures are the managment plane file ms. HA Group 1: Going to Passive state due to split-brain recovery (split-brain duration: 6s) HA Group 1: Commit on peer device with running configuration not synchronized; synchronize manually Below is the finding: Jun 16, 2014 · This time dataplane didn't restart and was down causing the device to be in non-functional state until you rebooted the device next day 2014/06/15 17:07:30 info ha state-c 0 HA Group 30: Moved from state Initial to state Passive We would like to show you a description here but the site won’t allow us. EDIT: The issue has been resolved by upgrading to 10. Nov 15, 2023 · One of our passvie firewalls encountered the problem "Dataplane is down: path monitoring failed". 4 or PAN-OS 11. , anyone else on 10. log: less mp-log brdagent. 5. I've had a weird issue occur five times now in the past year. log and Devsrvr log. Nov 8, 2022 · 2017/09/18 19:35:42 critical ha datapla HA Group 1: Dataplane is down: brdagent exiting 2021/12/09 12:59:53 critical general general supervisor: Exited 1 times, must be manually recovered. As the data plane also restarts. Dec 4, 2019 · did the secondary device go to non-functional ? the primary should not go into a faulty state if the HA2 links go down. Apr 15, 2025 · This article outlines the various causes of HA Firewall suspended states and the corresponding remediation steps. c:1430): Group 10: transition to state Non-Functional Oct 20, 2021 · Hello We have PA-3220 and its running 9. 9 addressed issuesTue Jul 22 10:18:38 PDT 2025 Jan 18, 2011 · I do have the same issue with PA-220 (8. 960 +0500 debug: ha_state_transition (src/ha_state. 3 addressed issues. Thanks in advance. Our local support partner have been pretty crap and PAN TAC apparently don't operate on an SLA and even with core and tech support files can't work out if it's a hardware issue or what may be causing it. Monitors dataplane and management plane. Jan 28, 2021 · i have a paloalto 3220 model After plug the new SPF all the interface port goes down as well as dataplane goes restart. 4+ Azure Accelerated Jul 30, 2014 · This time dataplane didn't restart and was down causing the device to be in non-functional state until you rebooted the device next day 2014/06/15 17:07:30 info ha state-c 0 HA Group 30: Moved from state Initial to state Passive Jun 17, 2014 · This time dataplane didn't restart and was down causing the device to be in non-functional state until you rebooted the device next day 2014/06/15 17:07:30 info ha state-c 0 HA Group 30: Moved from state Initial to state Passive PAN-OS® 11. Nov 19, 2019 · To me, the FW was monitoring its links and saw that both links were no longer available and the path monitoring (network is down), so it went into error (non functional), all of which appears to be completely normal. Therefore I list a few commands for the Palo Alto Networks firewalls to have a short reference/cheat sheet for myself. It causes DP to restart. 11 on his PA-5020’s that is a known issue with the Dataplane. This issue seems to have happened to other people months ago so it remains unclear why on Earth is PA keeping such a ticking bomb secret (don't find any warning in the release notes or addressed issues). At least go into it with a plan to roll back quickly. Aug 11, 2022 · 2017/09/18 19:35:42 critical ha datapla HA Group 1: Dataplane is down: brdagent exiting 2021/12/09 12:59:53 critical general general supervisor: Exited 1 times, must be manually recovered. e data plane was restarted as it exhausted the maximum count, and it lead to rebooting the system. Apr 18, 2025 · and ( description contains 'HA Group 10: Dataplane is down: brdagent exiting' ) and ( description contains 'HA Group 10: Moved from state Active to state Non-Functional' ) May 27, 2014 · HA Group 1: Dataplane is down: packet descriptor leak detected on slot 1 dp0 HA Group 1: Moved from Active to state Non-Functional. Following what Palo Alto support said was useless and they don't have a real solution. recently i saw that HA status is showing that "HA malfunctioned due to dataplane - 442379 > 2022-09-19 23:21:55 HA State change reason: Dataplane down: dataplane exit failure > 2022-09-19 23:21:55 HA state transit to Non-Functional At that point of course the entire DC is isolated for 5-10 minutes. 4 code, which was only possible because it was released like 3 days ago. Dataplane down: brdagent exiting : To start the investigation on this issue open a support case. log IF i run below command debug dataplane packet-diag - 242932 Dec 27, 2023 · Hello, We use EKS 1. Jul 18, 2022 · Hi @JoHyeonJae , I would look into why eth1/22 went down. Always check the managment plane file masterd log as it will show you if some deamon or process went down and you then can open the log for the specific process that had issues and see what is written. Cause In the Device > High Availability > HA Communications > Data Links (HA2), "Enable Session Synchronization" is unchecked. PAN-OS® 8. 10. Dec 12, 2018 · Solved: on 5220 we can see the packet diag logs via less dp0-log pan_packet_diag. Run this command multiple times. Slot x: slot down: brdagent exiting : To start the investigation on this issue open a support case. log ' For dataplane interface Use show interface ethernet x/y ; for management interface use show interface management and check for any errors incrementing. 13 or higher Additional Information PAN-96130 Issues on 10. 24 (containerd) configured with: # Having non-zero Limit*s causes performance problems due to accounting overhead # in the kernel. Participate in commit and other configuration changes. log and system. We have a pair of HA PA-3260 firewalls and we are running into issues of multiple random dataplane restarts causing HA failover. the secondary, however, just lost it's capability of taking over seamlessly if the primary were to go down, since it no longer receives session state information. Apr 22, 2024 · (PA-3200 Series, PA-5200 Series, and PA-7000 Series firewalls) Fixed an issue where upgrading the firewall to PAN-OS 11. At present, I found the following link to the official documentation of Palo Alto. High usage can definitely indicate capacity concerns when a new feature is enabled and other issues as the author described. I am sure this will be multiple emails, back and forth, but this is what I see (understand from your logs) HA2 link down (there is no more connectivity between your HA2 (which is session to session based synch) HA Group 1: Dataplane is down: path monitor failure (you have or mayb May 31, 2021 · less s1dp0-log brdagent. Oct 2, 2014 · PAN-OS® 10. Jul 21, 2018 · A friend at another company warned me today of a major issue with 8. Environment Firewalls in an HA A/P enabled state. 960 +0500 Going to non-functional for reason Dataplane down: brdagent exiting 2021-01-27 16:30:04. Sep 19, 2004 · Brdagent: 周辺チップおよびフロントパネルポートの構成、管理、監視。 通信/pan_comm: devsrvr と通信します。 コミットおよびその他の構成変更に参加します。 シリアル化されたバッファーをpan_commにプッシュし、共有メモリにプッシュします。 Apr 9, 2019 · Sysdagent: Communicates with sysd on management plane. Jan 26, 2021 · critical general general 0 Chassis Master Alarm: HA-event critical ha state-c 0 HA Group 1: Moved from state Active to state Non-Functional critical ha datapla 0 HA Group 1: Dataplane is down: path monitor failure high general general 0 9: dp0-path_monitor HB failures seen, triggering HA DP down info hw slot-st 0 Slot 1 (PA-5260) is starting. 4-h1 caused the firewall to go into a non-functional state. log show log system direction equal backward show log system subtype equal port eventid equal link-change direction equal backward Verify the HA2 (HA2-backup) configuration and that the HA2 keep-alive thresholds are properly configured on both firewalls in the HA setup. 10-h2 addressed issues. 0 without HA. Mar 6, 2019 · Symptom HA Failover Dataplane down Error: HA Group 1: Dataplane is down: too many dataplane processes exited Environment PA-820 or PA-850 PAN-OS 8. We were initially on 10. 2. A big problem is that I generally lose management access while it happens since we don't have true 查看以下输出CLI命令来确定原因HA两个防火墙上的对等连接关闭： >show high-availability all Group 1: Mode: Active-Active Local Information: Mode: Active-Active State: active-primary (last 1 hours) Last non-functional state reason: Dataplane down: brdagent exiting Peer Information: Connection status:downConnection down reason:HA1 link went down Last non-functional state Oct 1, 2010 · PAN-OS® 10. Jul 9, 2024 · Check the brdagent. log ( tail follow yes mp-log md_info. 5 addressed issues. After unplug the same sfp again dataplane goes down we have the system log we can also see that . 660+00:00 SYSTEM state-change critical HA Group 1: Moved from state Active to state Non-Functional Jan 28, 2021 · 2021-01-27 16:30:04. 8-hx), i. Oct 24, 2024 · Dataplane down: brdagent exiting : To start the investigation on this issue open a support case. 2021/12/03 02:04:29 medium general general report_gen: Exited with code 0. Brdagent: Configuration, management, and monitor peripheral chips and front-panel ports. After five minutes the dataplane come back up and the operation is normaly. Oct 24, 2024 · この記事では、 HAファイアウォールが機能しない状態のさまざまな原因と、それに対応する修復手順について説明します。 Jan 30, 2023 · 18/11/2019 16:09:23 ha state-change 0 general critical HA Group 1: Moved from state Active to state Non-Functional 18/11/2019 16:09:23 ha dataplane-down 0 general critical HA Group 1: Dataplane is down: path monitor failure 18/11/2019 16:09:23 general general 0 general high 9: dp0-path_monitor HB failures seen, triggering HA DP down ( Firewalls in active/passive HA configurations only ) Fixed an issue where firewalls entered a non-functional state and displayed the error message Dataplane down: path monitor failure during the fail-over . Apr 28, 2022 · Group 1: Mode: Active-Active Local Information: Mode: Active-Active State: active-primary (last 1 hours) Last non-functional state reason: Dataplane down: brdagent exiting Peer Information: Connection status: down Connection down reason: HA1 link went down Last non-functional state reason: Dataplane down: user triggered Jan 28, 2021 · Dear Thanks for you reply when we plug SFP in 1/19 or 1/20 all the other interface are goes down. log). 12. log 4. Running recently upgraded to 5. This article outlines the various causes of HA Firewall non-functional states and the corresponding remediation steps. 7: brdagent: restarts exhausted, rebooting system The system is shutting down due to masterd initiated. Resolution Upgrade to PAN-OS 8. Apr 28, 2022 · Group 1: Mode: Active-Active Local Information: Mode: Active-Active State: active-primary (last 1 hours) Last non-functional state reason: Dataplane down: brdagent exiting Peer Information: Connection status: down Connection down reason: HA1 link went down Last non-functional state reason: Dataplane down: user triggered Group 1: Mode: Active-Active Local Information: Mode: Active-Active State: active-primary (last 1 hours) Last non-functional state reason: Dataplane down: brdagent exiting Peer Information: Connection status: down Connection down reason: HA1 link went down Last non-functional state reason: Dataplane down: user triggered Apr 28, 2022 · Group 1: Mode: Active-Active Local Information: Mode: Active-Active State: active-primary (last 1 hours) Last non-functional state reason: Dataplane down: brdagent exiting Peer Information: Connection status: down Connection down reason: HA1 link went down Last non-functional state reason: Dataplane down: user triggered Jan 28, 2021 · 2021-01-27 16:30:04. There is no option for config sync. He stated that the code does work well on his 3020’s and 820’s but all his 5020’s were pure failure killing the firewalls overnight and forcing Jan 30, 2023 · 18/11/2019 16:09:23 ha dataplane-down 0 general critical HA Group 1: Dataplane is down: path monitor failure 18/11/2019 16:09:23 general general 0 general high 9: dp0-path_monitor HB failures seen, triggering HA DP down Aug 11, 2022 · 2017/09/18 19:35:42 critical ha datapla HA Group 1: Dataplane is down: brdagent exiting 2021/12/09 12:59:53 critical general general supervisor: Exited 1 times, must be manually recovered. 3 If the active device goes into suspended by user intervention, non-functional because of a dataplane down, or be rebooted, then the peer device which is non-functional because of a link or path monitoring failure will leave non-functional state and go into active state. Examinez la sortie de la commande ci-dessous pour identifier la cause de la HA connexion homologue sur les deux pare-feu CLI : >show high-availability all Group 1: Mode: Active-Active Local Information: Mode: Active-Active State: active-primary (last 1 hours) Last non-functional state reason: Dataplane down: brdagent exiting Peer Information: Connection status:downConnection down reason:HA1 Jan 26, 2021 · This article addresses the issue of repeating data plane restarts caused by abrupt power outages and provides solutions to resolve the problem. Maybe some other network professionals will find it useful as well. This time dataplane didn't restart and was down causing the device to be in non-functional state until you rebooted the device next day May 3, 2016 · Access exclusive content Connect with peers Share your expertise Find support resources masterd: restart exhausted, rebooting system | Palo Alto's process Show only LIVEcommunity Discussions General Topics masterd: restart exhausted, rebooting system | Palo Alto's process Options. The article provides few commands that can be run to detect the failure. After a while, the firewall can no longer be accessed on the WebGUI and the CLI has limited functionality and will display the following message: Attention A critical error has been detected preventing proper boot up of the device. 6 to 10. HA Group 10: Dataplane is down: brdagent exiting 27/01/2021 17:1 Aug 8, 2022 · 2022-07-18T05:15:12. Jan 11, 2023 · Symptom When the firewalls are put into HA mode, one firewall is Active but the peer is in Non Functional with the reason of "State synchronization mismatch". Has anyone seen something this or something similar? It seems even after a restart of the firewalls that the problem is still there. Nov 28, 2024 · In UI, the status of edge nodes is intermittently down or unknown. It seems like our firewall just stops forwarding data-plane traffic, but Palo support is struggling to identify a root cause. I guess there's nothing obvious in the tech support files, logs, crash dumps, or whatever they're looking at. Once i unplug the SFP again dataplane goes restarts This week the firewall dataplane has restarted about six times. Sep 26, 2018 · Dataplane down: brdagent exiting. c:1430): Group 10: transition to state Non-Functional Apr 28, 2022 · Group 1: Mode: Active-Active Local Information: Mode: Active-Active State: active-primary (last 1 hours) Last non-functional state reason: Dataplane down: brdagent exiting Peer Information: Connection status: down Connection down reason: HA1 link went down Last non-functional state reason: Dataplane down: user triggered Apr 28, 2022 · Group 1: Mode: Active-Active Local Information: Mode: Active-Active State: active-primary (last 1 hours) Last non-functional state reason: Dataplane down: brdagent exiting Peer Information: Connection status: down Connection down reason: HA1 link went down Last non-functional state reason: Dataplane down: user triggered Aug 25, 2016 · 2016/08/25 05:54:37 critical ha datapla 0 HA Group 1: Dataplane is down: path monitor failure 2016/08/25 05:54:37 high ha state-c 0 HA Group 1: Moved from state Passive to state Non-Functional Sep 25, 2021 · I am seeing this issue on PA-220 on 10. Oct 1, 2012 · PAN-OS 10. Be very careful if upgrading 5000 series boxes to 8. in case both HA1 links go down, the primary peer will remain active as it will assume the secondary peer went Apr 17, 2025 · and ( description contains 'HA Group 10: Dataplane is down: brdagent exiting' ) and ( description contains 'HA Group 10: Moved from state Active to state Non-Functional' ) Mar 12, 2018 · Hi all, I would like to know and a reason whether why data plane restart is self when config HA and will show on system log "Dataplane down: too many data plane processes exited" because I found this issue and I don't know to fix it. 12 or lower Cause The issue is caused by the handling of fragmented packets which can cause the firewall to restart. The node moves into "Suspend" state due to non-functional loop if "Maximum number of flaps" are observed. In order to get new features, need to go from 9. 661+00:00 SYSTEM dataplane-down critical HA Group 1: Dataplane is down: path monitor failure 2022-07-18T05:15:12. Sep 26, 2018 · Historical Critical Issue List Addressed in PAN-OS Releases Symptom リリースで対処された履歴の重要な問題一覧 PAN-OS Environment すべての電流 PAN-OS Resolution 最終更新日: 7月27日 , 2021 このリストはパロ ・ アルトのネットワークが定める重大問題に限られ、情報目的のみのために提供されます。 リリース ノートの情報を再確認して、固定バージョンに関する Jan 30, 2023 · 18/11/2019 16:09:23 ha state-change 0 general critical HA Group 1: Moved from state Active to state Non-Functional 18/11/2019 16:09:23 ha dataplane-down 0 general critical HA Group 1: Dataplane is down: path monitor failure 18/11/2019 16:09:23 general general 0 general high 9: dp0-path_monitor HB failures seen, triggering HA DP down When troubleshooting network and security issues on many different devices/platforms I am always missing some command options to do exactly what I want to do on the device I am currently working with. log to provide more details regarding port issues Also, can you clarify the exact issue you are having please? Are you saying after finding out eth1/22 went down failover to the passive did not succeed? Aug 11, 2022 · 2017/09/18 19:35:42 critical ha datapla HA Group 1: Dataplane is down: brdagent exiting 2021/12/09 12:59:53 critical general general supervisor: Exited 1 times, must be manually recovered. Nov 27, 2019 · 18/11/2019 16:09:23 ha state-change 0 general critical HA Group 1: Moved from state Active to state Non-Functional 18/11/2019 16:09:23 ha dataplane-down 0 general critical HA Group 1: Dataplane is down: path monitor failure 18/11/2019 16:09:23 general general 0 general high 9: dp0-path_monitor HB failures seen, triggering HA DP down In some instances the link may not be down, but due to high load on the dataplane, heartbeats may be missed Split brain conditions occur when HA members can no longer communicate with each other to exchange HA monitoring information Each HA member will assume the other member is in a non-functional state and will Oct 2, 2014 · PAN-OS® 10. . Any help will be greatly appreciated. When there are firewall/NAT configuration changes in highly scaled edge node, it takes too long to realize the change. Try running the following commands: - show interface ethernet 1/22 and check for errors - less mp-log brdagent. The reason may be that we replaced the fan. Nov 19, 2019 · Hello there. Nov 22, 2019 · brdagent. However Sep 25, 2018 · As the cables are not connected/link down the firewall will transition again from active to non-functional and then finally to passive. 4-h2 and after facing the issue with random restarts decided to upgrade to the 10. 1. -0700 INFO: brdagent: exited, Core: False, Exit code: 1 -0700 CRITICAL: brdagent: Exitted 3 times, rebooting to the maintenance partition -0700 CRITICAL: brdagent: restarts exhausted, rebooting system -0700 INFO: chassis: early detection for slot1 (reason: brdagent exiting) Environment PA-VM Firewall in Azure PAN-OS 11. Apr 17, 2024 · md_info. 8 addressed issues. PAN-OS® 9. X train on a PA-220, its horridly slow, and seems to lose dataplane connection when a HA1 link drops, a commit is in progress, or PAN commit is in progress. (Note: Do not rely on Feb 15, 2022 · Line card failures can be sometimes hardware or software-related. 6. Configuration Active FW - 262462 Jul 6, 2018 · A friend at another company warned me today of a major issue with 8. Dec 30, 2023 · If the NPC of a cluster member goes down and link monitoring or path monitoring is enabled on that NPC, the PA-7000 Series firewall will go non-functional, and the session distribution device Aug 11, 2022 · 2017/09/18 19:35:42 critical ha datapla HA Group 1: Dataplane is down: brdagent exiting 2021/12/09 12:59:53 critical general general supervisor: Exited 1 times, must be manually recovered. Study with Quizlet and memorize flashcards containing terms like Sysdagent, Brdagent, Comm/pan_comm and more. Apr 28, 2022 · Group 1: Mode: Active-Active Local Information: Mode: Active-Active State: active-primary (last 1 hours) Last non-functional state reason: Dataplane down: brdagent exiting Peer Information: Connection status: down Connection down reason: HA1 link went down Last non-functional state reason: Dataplane down: user triggered Check the status of xe8 and xe9 ports using the command " debug dataplane internal pdt bcm show port status" if xe8 and xe9 ports are down then use the workaround mentioned below. Oct 24, 2024 · 本文概述了HA防火墙无法正常工作的各种原因以及相应的补救步骤。 Nov 22, 2008 · 2017/09/18 19:35:42 critical ha datapla HA Group 1: Dataplane is down: brdagent exiting 2021/12/09 12:59:53 critical general general supervisor: Exited 1 times, must be manually recovered. Comm/pan_comm: Communicate with devsrvr. 14 addressed issues. Pushes serialized buffer to pan_comm, which pushes to shared memory. Überprüfen Sie die Ausgabe des folgenden CLI Befehls, um die Ursache für die HA Peerverbindung auf beiden Firewalls zu ermitteln: >show high-availability all Group 1: Mode: Active-Active Local Information: Mode: Active-Active State: active-primary (last 1 hours) Last non-functional state reason: Dataplane down: brdagent exiting Peer Information: Connection status:downConnection down reason Jul 27, 2023 · After this log message the dataplane start a auto restart and I don't know what meaning. log provides more details on the port issues. Severity: critical Description: gdb:2 tracked gdbs, calling early dp down fail I uses a PA-3220 with PAN-OS 9. i7ax zkye ehj 2rgq5 cnt rz8 kje6r c80a1i gxe kzlj