Request restart system palo alto. Hi All, I have a new PA-440 in Korea. Pan OS: 10. Sep 25, 2018 · The Palo Alto Networks firewall keeps track of the logs forwarded to Panorama with a sequence number. Feb 6, 2011 · Hi, Is it possible to schedule a reboot at a specific time. However, the traffic logs are generated on the DP and their timestamps reflect the time on the DP clock. There are two ways to enter maintenance mode on a Palo Alto Networks device running PAN-OS: Using the serial console (see: How to Factory Reset a Palo Alto firewall) Using the CLI: > debug system maintenance-mode NOTE: The device will reboot immediately Sep 6, 2022 · Hey dear colleagues! Our customer faced an issue when firewall starts to randomly reboot without any reason. All the configs are there, and I see no evidence of labored performance Dec 2, 2024 · Use the API for Upgrade TasksInstall Content Updates Automatically for Panorama without an Internet Connection Upgrade Panorama for Increased Device Management Capacity Upgrade Panorama and Managed Devices in FIPS-CC Mode After that, do the following using the cli (you'll need to set up a tftp server): copy file over tftp import software from 10. Please open a cas Sep 26, 2018 · If the desired software version has not been marked as downloaded, download it first: > request system software download version 6. Maybe some other network professionals will find it useful as well. Sep 25, 2018 · When the second device has been rebooted it comes back as " Active ", Now the suspended firewall can be put in functional state using the following CLI command: > request high-availability state functional Or inside of the GUI: Device > High Availability > Operational Commands - click on Make local device functional Jan 27, 2025 · In this comprehensive guide, we will explore the process of rebooting a Palo Alto firewall, provide insight into why you might need to reboot, guide you through troubleshooting steps, and discuss considerations to keep in mind before restarting your device. Recently one of my VPN tunnels on this PA-440 got stuck so I did a request restart system. 5 for relocation. Any one an idea? Its an PA200 with panOS 8. For example "debug software restart process web-server" is to restart the backend web-server that is responsible for the PAN-OS GUI. Confirm the Reboot: After entering the command, confirm the action if prompted. paloaltonetworks. So i cannot reboot the device via the Web UI. please suggest a solution Script from netmiko import ConnectHandler impo Jan 20, 2020 · The Palo Alto Networks Logging Service enables firewalls to push their logs to Cortex Data Lake (CDL). I may be missing which i couldn't find out. set cli config-output Dec 11, 2019 · Use request restart system to reboot so that the new version takes into effect. If not then things are not going to work. 🚀 Ready to restart your Palo Alto Firewall? Follow these steps carefully to ensure a smooth and error-free process! 🔥 1️⃣ Verify the Need for a Restart – Before jumping into a reboot Jun 5, 2012 · debug software restart device-server debug software restart management-server with no change except that the box was taken out of panorama and from the cli. When the logs are received, Panorama acknowledges the sequence number. Look out for bootloader message that looks like below: Sep 10, 2024 · Does anyone have the XML API syntax for the "request sc3 reset" commands on the local firewall. Note: Typically restarting these processes are non-impacting May 30, 2023 · Hello I am trying to shutdown the device using CLI and GUI but it is getting reboot after some time . 8 Sep 25, 2018 · Wait a few minutes for the shutdown process to complete. request system system-mode legacy Panorama Management Server Change the output for show commands to a format that you can run as CLI commands. request system system-mode panorama Switch the Panorama virtual appliance from Panorama mode to Legacy mode. Where applicable for firewalls with multiple virtual systems (vsys), the table also shows the location to configure shared settings and vsys-specific settings. 1 or above Panorama on PAN-OS 10. Resolution The issue is resolved under PAN-265336 in PAN-OS 10. When troubleshooting network and security issues for many different devices/platforms, an extensive set of commands with options are available which are great Important CLI commands for PAN-OS network configuration including interfaces, routing, VLANs, and network troubleshooting. You could always plug in a console cable. Oct 8, 2013 · Learn how to schedule a reboot for your PA-200 firewall at a specific time and ensure smooth connectivity with your DSL setup. 11-h2. 0 version of code. space bar) on the keyboard, and then type maint when prompted. 17 release. In the above example 8. Sep 25, 2018 · Wait a few minutes for the shutdown process to complete. Any options via CLI or something. net 766 search results for "how to restart System Center Request Processing service" Business Systems Manager Bengaluru, Karnataka, India Sales Sep 25, 2018 · Once the Palo Alto Networks device goes through the initial synchronization process and synchronizes the system clock, it will poll the NTP server within the default minimum and maximum range. Environment Firewall with PAN-OS 10. 1 Display Format & Command Finder CLI Display Format (XML is the default) CLI Cheat Sheet: Device Management show system info show system disk-space show system logdb-quota show system software status show system resources show running resource-monitor request license info show jobs processed show session info show session all show session all filter show session meter show session id session-id show running security-policy less mp-log authd. Log into Firewall CLI and run the commands below. A shutdown halts the system and powers it off. This list includes both outstanding issues and issues that are addressed in Panorama™, GlobalProtect™, VM-Series, and WildFire®, as well as known issues that apply more generally or that are not identified by a specific issue ID. . admin@Lab-5250> request restart system Executing this command will disconnect the current session. To view system information about a Panorama virtual appliance or M-Series appliance (for example, job history, system resources, system health, or logged-in administrators), see CLI Cheat Sheet: Device Management. "request restart system" no longer works. Palo Alto Networks firewalls are widely used for network security, and mastering their CLI commands is essential for efficient management. - You can use the XML API to send the above command in the following format: - 30963 Palo Alto - 電源停止（シャットダウン方法） Palo Altoの電源を停止する時は、直接電源ケーブルを抜くのではなくshutdownコマンドによって電源を 停止させることが推奨です。 admin@PA0000> request shutdown system Warning: executing this command will leave the system in a shutdown state. When it came back from the reboot, none of the Ethernet ports will connect. Do you want to continue? (y or n) Once rebooted, the device will reboot with the last successful code. As a workaround, the management interface down can be Jun 13, 2025 · Display WildFire Appliance Software CLI Command Options Set the Output Format for WildFire Appliance Configuration Commands WildFire Appliance Configuration Mode Command Reference set deviceconfig system panorama local-panorama panorama-server set deviceconfig system panorama local-panorama panorama-server-2 Sep 26, 2018 · One of the following CLI commands will restart routing service: >debug routing restart >debug software restart process routed Oct 8, 2013 · - The command to restart the system is 'request restart system'. If you want to contribute with more commands, please drop us an email at info@networkcommands. This article provides a quick reference. Sep 26, 2018 · Refreshing the session will only fetch/ look out for new routes (non-intrusive). com until dnsproxyd process is restarted Sep 22, 2025 · The reboot option initiates a graceful restart of Panorama. 1 and 10. Do you want to continue? (y or n) Note: To get the device to Oct 28, 2024 · Use the following table to quickly locate commands for common device management tasks: Jul 11, 2020 · show running security-policy less mp-log authd. service. 2 Use the following command to install the downloaded software: > request system software install version 6. Do you want to continue? (y or n) Note: To get the device to Sep 29, 2022 · Firewall unable to establish a connection with dns. The USB flash drive has been inserted in the firewalls' USB port, and the firewall has been restarted using command: > request restart system Upon restart, the firewall fails to begin the bootstrapping process. When the firewall reboots, press Enter to continue to the maintenance mode menu. Mar 1, 2023 · 今回はPaloalto（PA-200）で、再起動、シャットダウンする方法（CLI、GUI）をまとめていきます！再起動はrequest reboot system、シャットダウンはrequest shutdown systemになります。 モードで入力します。 admin@PA-0001> request restart system → Palo Altoをリスタート（再起動） admin@PA-0001> request shutdown system → Palo Altoをシャットダウン admin@PA-0001> request system private-data-reset → 設定情報、ログ情報の初期化 admin@PA-0002> request high-availability state suspend Feb 10, 2025 · CLI commands for upgrading PAN-OS. Click on shutdown device under device operation shutdown command (request shutdown system) in the CLI. 1. When you configure active/passive or active/active HA, you can enable encryption for the HA1 (control link) connection between the HA firewalls. The system clock displays the time from the MP. Additional Information Displays percent usage of disk partitions Displays general system-health information Restart the device Displays the authentication logs Displays the running security policy Displays the maximum log file size Displays running processes Displays processes running in the management plane Displays session information Displays information about a specific session Displays resource utilization in Sep 1, 2018 · The following list includes all known issues that impact the PAN-OS® 9. You Should Know: 1. WebGUI is sluggish or unresponsive, These processes are consuming excessive memory, Global Protect Portal/Gateway not working, etc. Sep 25, 2018 · This article provide instructions on how to restart the Management server "mgmtsrvr" Process from the CLI. We are not officially supported by Palo Alto Networks or any of its employees. 2 Reboot the Firewall using request restart system. However #show system info | match system-mode #request system system-mode logger #request system system-mode panurldb #request system system-mode panorama #request system system-mode legacy #set cli config-output-mode set #show device-group branch-offices #set panorama [off | on] #request high-availability sync-to-remote [running-config | candidate-config] Some requests operational mode commands, including download, upgrade, and installation requests, are asynchronous, meaning they require more than one request to get final results. After five minutes the dataplane come back up and the operation is normaly. It is responsible for managing the High Availability (HA) state and connections between peer firewalls. If you aren’t decommissioning the firewall, a Private Data Reset can be a faster way to accomplish similar results as a factory reset and can be done via CLI directly and could technically be done remotely with some coordination. 5? Any command line level option? We'd like to restart the firewalls middle of the night without IT being awake to do so. 8. Nov 9, 2021 · unable to send reload command to palo alto firewall. I am in the US. But was hoping someone could save me a step Nov 18, 2023 · Paloaltoは、基本的に、GUIで設定・バックアップや状態確認ができますが、確認結果をログに残したり、大量処理を実施したい場合は、CLIの方が非常に便利な場合があります。この記事では、Paloaltoを使用する上で、よく使用しているCL The cheat sheet from BOLL. Apr 30, 2021 · --> To Install new software on the Palo Alto Firewall: [email protected]> request system software install version 9. 0 without HA. Jan 21, 2020 · Objective PAN-OS has multiple web-related processes and we can restart these processes by CLI in some cases (ex. When i use the Web login with admin:admin i get the message Connecting to Management Server failed. org. Sep 26, 2018 · Maintenance mode in PAN-OS can be used to perform a number of administrative tasks, such as factory resetting devices or changing FIPS mode. maint READY 9. Oct 28, 2024 · The following table provides quick start information for configuring the features of Palo Alto Networks devices from the CLI. There are three cases based on your situation. Use the CLI for various HA tasks. Via CLI: Issue the command: request shutdown system Wait until System Halted is displayed on the console. admin@Lab-PA-VM(active)> request restart system Executing this command will disconnect the current session. 1 or above Authentication Key for Secure Onboarding Procedure The procedure is documented at Recover managed connectivity to Panorama. request sc3 reset debug software restart process management-server If not I guess i will gather it with the debug cli on. 1 --> To Check currently running jobs on the Palo Alto Firewall: [email protected]> show jobs Sep 26, 2018 · See: How to perform a factory reset on a Palo Alto Networks device Login with the default admin credentials after the Palo Alto Network device reboots to completion. Sep 25, 2021 · Solved: Hi Team, We have noticed that our PA 220 device data plane has been restarted automatically. Services are interrupted, and traffic for the duration of the restart. Mike The following table provides quick start information for configuring the features of Palo Alto Networks devices from the CLI. 3-h4), Please help me Oct 21, 2025 · > request restart system If the issue persists, open a support case for further investigation. Does the drop all current sessions through the dataplane? Feb 11, 2025 · CLI commands for upgrading PAN-OS. 10. 11 and PAN-OS 10. For more information on NTP server polling and the determination of the polling interval, visit www. Access to the Firewalls lost when attempting to generate a tech-support file. PAN-OS 10. Services are interrupted and traffic for the duration of the restart. Example: > request shutdown system Warning: executing this command will leave the system in a shutdown state. 11-h1 Cause Software Issue. Oct 12, 2022 · A run through using the CLI to set up a Palo firewall at home covering the initial configuration, upgrading, BGP routing and a basic firewall policy. Below is a cheat sheet for PAN-OS versions 9. Environment PA-820, PA-850 PANOS-10. Use the following table to quickly locate commands for HA tasks. All Palo Alto Networks firewalls come with Secure Shell (SSH) pre-configured, and the high availability (HA) firewalls can act as SSH server and SSH client simultaneously. Upgrade of the PAN-OS will resolve the issue. I am consoled into it over Team Viewer and everything appears to be fine. The command is "request restart system" Apr 21, 2024 · Sometimes, you need to do a quick factory reset on a Palo Alto Networks firewall. The Maintenance Recovery Tool (MRT) enables you to perform several tasks on Palo Alto Networks firewalls and appliances. " message with the words, "Hit any key to stop autoboot" At this point hit any key (ex. If I go to the CLI (using the same account), i can easily do a reboot (by "request restart system"). Use the debug process command to start, stop, restart a process, or check the status of a process. Do you want to continue? (y or n) Broadcast message from root (pts/0) (Tue Dec 10 19:02:22 2019): The system is going down for reboot NOW! IT Notes from various projects because I forget, and hopefully they help you too. 2 Reboot request restart system Jan 21, 2023 · ②Paloaltoを再起動する ※コマンドの場合は「 ***＞request restart system 」 ③再起動中のメッセージで以下が表示されたら「maint」と記入 ④下記の画面でPANOS（maint）を選択してメンテナンスモードに移行する ⑤下記の画面で「Continue」を選択してエンターを押下する Aug 18, 2022 · Objective To reset secure communication between firewall and Panorama. 1 Display Format & Command Finder CLI Display Format (XML is the default) The management interface should have a different IP, and be connected to something routeable. request sc3 reset (This Palo Alto has been considered one of the most coveted and preferred Next generation Firewall considering its robust performance, deep level of packet inspection and myriad of features required in enterprise and service provider domain. Palo Alto CLI Commands Cheat Sheet(s) PAN-OS v 9. Palo Alto Networks Super CheatsheetPalo Alto Networks Super Cheatsheet Your one-stop shop for all PAN docs, guides and info. log request restart system show admins show admins all delete admin-sessions username set deviceconfig system type dhcp-client accept-dhcp-domain accept-dhcp-hostname send-client-id send-hostname maint READY 9. While this table lists some of the risks associated with restarting a process, it does not cover all potential risks. Palo Alto Commands This is a cheat list of the most used operational and troubleshooting commands used in Palo Alto PAN-OS. To restart/refresh BGP sessions, run the following commands: For self initiation: > test routing bgp virtual-router default restart self (for restarting BGP connections) > test routing bgp virtual-router default refresh self (for refreshing BGP connections) From Feb 9, 2016 · 'request restart dataplane' There's a useful command to find CLI commands using 'find command keyword' Cheers, -Kim. 2(10. Via serial cable there is the same problem. Panorama, Log Collector, Firewall, and WildFire Version Compatibility Upgrade Log Collectors When Panorama Is Internet-Connected Upgrade Log Collectors When Panorama Is Not Internet-Connected Upgrade a WildFire Cluster from Panorama with an Internet Connection Upgrade a WildFire Cluster from Panorama without an Internet Connection Upgrade Firewalls When Jan 21, 2020 · Objective PAN-OS has multiple web-related processes and we can restart these processes by CLI in some cases (ex. Helpful Links Customer Support Login Test a site’s URL categorization Browse Applications Hub Service Status Known Vulnerabilities Threat Vault Content Update Release Notes Diff Tool Hardware Product Comparison Product Summary [PDF] Hardware End-of-Life Dates Interface This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. This article shows how to restart these processes and how to confirm the restart. Click on Device tab > Setup link > Operations tab. Basic System Commands Check system information: Jan 23, 2023 · Overview CLI Basics System Defaults and Management Interface Software, Updates and License Reboot and Shutdown Configuration Mode Maintenance Mode Commit and Jobs Packet Capturing System Overview Services Overview High-Availability Routing Session Information IPsec VPN SSL Decryption User-ID Global Protect Security Profile URL Filtering When troubleshooting network and security issues on many different devices/platforms I am always missing some command options to do exactly what I want to do on the device I am currently working with. Feb 16, 2018 · debug software restart process management-server and with show . ha_agent: The ha_agent is the High Availability agent process that runs on Palo Alto Networks firewalls. To restart Panorama, after a shutdown, manually disconnect and re-cable the power cord on the system. Check the logging service license is installed: request license info You should at least see the logging service license among the returned licenses. Does anyone know the new command line command? Thanks Have you rebooted the System? request restart system Did you restart the management service? debug software restart process management-server Did you check the file system and free space? show system disk-space In case you need to delete crash dumps or free space anyway: delete debug-log mp-log file * Is there a Palo Alto equivalent to the Cisco CLI "Reload" command? I'm part of a small IT team that manages the majority of our networking devices remotely, and we were concerned about modifying configurations on our Palo Alto firewalls remotely without the ability to set a "Reload in" command similar to Cisco networking devices. Power must be removed and reapplied for the system to restart. Switch the Panorama virtual appliance from Legacy mode to Panorama mode. Panorama, Log Collector, Firewall, and WildFire Version Compatibility Upgrade Log Collectors When Panorama Is Internet-Connected Upgrade Log Collectors When Panorama Is Not Internet-Connected Upgrade a WildFire Cluster from Panorama with an Internet Connection Upgrade a WildFire Cluster from Panorama without an Internet Connection Upgrade Firewalls When Use the debug reboot command to reboot the device. If a firewall is having issues connecting you can try the following. I also suggest checking the articles below: Jul 22, 2025 · Enter your login credentials. I do know there is a manual reboot, but I thought It would make life easier if I could keep a scheduled reboot of the device to a specific time like at midnight. Here you can find helpful guidance for the operation and troubleshooting of Palo Alto Firewalls running PANOS. Enter the following CLI command: debug system maintenance-mode The firewall will reboot in the maintenance mode. Feb 13, 2019 · Is there any web/gui interface option to schedule a reboot/restart of a PA 3000 series firewall running 8. Reset the system to factory default settings. ). For example, you can revert the firewall or appliance to factory default settings, revert PAN-OS or a content update to a previous version, run diagnostics on the file system, gather system information, and extract logs. 11 on PA-800 Series firewall. Severity: critical Description: gdb:2 tracked gdbs, calling early dp down fail I uses a PA-3220 with PAN-OS 9. Do you want to continue? (y or n) Aug 30, 2013 · After login to the Web UI using this account, under Device -> Setup -> Operations, the reboot/shutdown operations are not displayed. Note: Typically restarting these processes are non-impacting admin@PA-200> request shutdown system Warning: executing this command will leave the system in a shutdown state. Jul 6, 2020 · The following steps describe how to perform a factory reset on a Palo Alto Networks device. log request restart To enter maintenance mode, you need to restart your system with request restart system in operational mode or if you’re in a situation where you’re not in the Firewall or can’t get into the Firewall, just power it down and back up. In… Jul 27, 2023 · After this log message the dataplane start a auto restart and I don't know what meaning. Rgds, Tauseef Sep 25, 2018 · The following steps describe how to perform a factory reset on a Palo Alto Networks device. Nov 29, 2024 · In a Palo Alto Networks firewall deployed in High Availability (HA) mode, performing a graceful shutdown and restart involves properly handling both the active and passive firewalls to minimize service disruption. Does anybody have an idea if this is a bug or a feature ? Thanks Sep 26, 2018 · Login and enter the following command: request restart system Wait for the following messages to appear: Shortly after, the display will show a "Welcome to the PanOS Bootloader. 0. i have panOS 8. The cheat sheet from BOLL. ntp. Sep 26, 2018 · Login and enter the following command: request restart system Wait for the following messages to appear: Shortly after, the display will show a "Welcome to the PanOS Bootloader. Jan 25, 2025 · Enter Reboot Command: Type request restart system in the CLI, which will initiate the reboot process. Mar 30, 2012 · The command 'request restart software' is *JUST* the management software itself, like logging, ssh, snmp, etc, but does *NOT* affect any time of forwarding happening through the box (dataplane), correct? Essential CLI commands for PAN-OS device administration including system status, licensing, updates, and basic device operations. following script i used it. 5 Update to version using one of below (depends on which version youre on) request system software install file <value> request system software install version 6. 2. Sep 9, 2025 · It is recommended to schedule a maintenance window to safely restart any process. > show system resources | match mgmtsrvr i see nothing. you were unable to get info show session info was blank This is an Active/Passive HA I issued the command request restart software. Aug 26, 2025 · The reboot option initiates a graceful restart of Panorama. Aug 17, 2024 · When configuration changes or updates require a system reboot, using the request system reboot command allows for a controlled restart with options to schedule it as needed. Therefore I list a few commands for the Palo Alto Networks firewalls to have a short reference/cheat sheet for myself. Jan 18, 2011 · We need to shutdown a PA-4020 on 3. 6 Please find the logs - 436566 Start sending API requests with the Reboot the firewall public request from Palo Alto Networks on the Postman API Network. Nov 11, 2022 · Palo Alto Networks CLI Cheatsheet Published November 11, 2022 | Updated January 26, 2024 Note: Commands that begin with # indicate that they must be entered while in configure mode. If not, you've set something up wrong. 2 After installation, reboot the device using the below command: > request restart system Feb 14, 2023 · The answer to the previous question is to restart some palo alto processes without rebooting the full firewall. We requested a TSF and in even analyses we found that customer had Split Brain and this two errors: dnsproxy restarted unexpectedly however no known issue was identified. 1, along with practical commands and steps to enhance your workflow. No link light and no service. Sep 25, 2018 · Details In the Palo Alto Networks device, separate clocks are used for the data plane (DP) and management plane (MP). This command ensures that the system is cleanly restarted, preventing possible issues arising from abrupt power-offs. 10 file PanOS_200-5. If the license is there and you Sep 20, 2024 · Symptom PAN-OS upgraded to 10. q9oam 7sdj xae kyhm1 dubr8hnk yncn xc7cjn aulh o6o4 mth4